DEVProgramsUse the address that best matches your request. Including the product name and the email used at checkout helps us locate an order without asking for unnecessary information.
Purchase and delivery support
For payment confirmation, missing purchase email, download delivery, or refund assistance, email sales@1broom.com.
Include the product name, checkout email address, and a brief description of the problem. Never email a full payment-card number, password, Cloudflare credential, or license key.
License and activation support
For license-key access, activation errors, revoked-key questions, or device-binding assistance, email dev.licensing@1broom.com.
Include the product name and checkout email address, but do not place the full license key in the message.
Report a software bug
Email dev.bug@1broom.com with the product version, Windows version and architecture, steps to reproduce the issue, the expected result, and what actually happened.
Screenshots and relevant error messages are useful. Remove personal information, access tokens, license keys, and unrelated files before attaching logs or images. Bug reports can be submitted at any time and do not extend the separate 24-hour refund window.
Create a bug report ↗General, privacy, and legal inquiries
For DEV product questions or other software matters, email dev.contact@1broom.com. For privacy or legal matters, email legal@1broom.com.
Support boundaries
1BROOM LLC can assist with its own software, purchases, and licensing service. Support does not include unrelated Windows problems, third-party applications, hardware repair, data recovery, or managed IT services.